State Farm® Insurance Agent Jennifer Brigham

"We’ve had a great experience working with Jennifer. She is responsive, knowledgeable, and truly focused on making sure we have the right coverage rather than just selling a policy. She does an excellent job explaining options in a clear, simple way and takes the time to understand what is needed. Anytime we have questions or need to make changes, she or her staff are always available, quick to respond, and follow through. What stands out most is that she genuinely looks out for her clients and makes the process easy and stress free."

"We have been with State Farm for over 10 years. Jennifer Brigham has been an amazing agent to us! She has been on call when we have needed her. She has guided us in the right direction and has made sure that we have gotten the proper coverage. I would highly recommend her and the State Farm office as they have been wonderful to us!"

"Jennifer Brigham is the best! If you need something done in a timely manner vs going through a general 800 # and trying to navigate to get answers, she can grab an answer to you by the time you dial the 800 #. I highly recommend Jennifer & her staff."

"The professionals at Jennifer Brigham in Gastonia are just that, professional. Extremely knowledgeable, outstanding customer service and truly the primary reason we continue to bring all of our insurance business to State Farm. I cannot say enough positive things about Jennifer, Marlo and the team. Some of my favorite folks. Do not hesitate to give them a call."

"Thank you for helping us in a time of need we appreciate you.❤️"

"I have been with state farm 20 years plus and Jennifer Brigham office is a bomb 10 out of 10 no matter what day or time they have always been there to meet my needs and walk with me ever step of the way you guys rock and I will continue to refer all my family and friends your way!!!!"

"Jennifer and her Team care about the total experience for their clients. Whether it’s finding the right coverage, explaining the options, or follow-up after an incident occurs, Jennifer and her team are attentive to their clients needs. I recently moved my parents to the area from TN. My Father has been with Statefarm for nearly 70 years, and I knew he would be in great hands with Jennifer and her Team to make my parents transition easy with their insurance needs. Her customer service has been remarkable, and I would highly recommend her agency."

"I have trusted J.B State Farm with my insurance needs for years now and they never disappoint! They are super responsive and ALWAYS have excellent customer service. Marlo in particular is amazing. She is always available to answer any questions I have and is so helpful. Highly recommend!"

"We have been with Jennifer for 10 years. Recently we had a fender bender and a few months later we added a new driver to our policy. She has helped us navigate each situation quickly, professionally, and without costing us a fortune. With Jennifer you will get personal service- she genuinely cares and has your best interest at heart. You are not just a number- she will go the extra mile for you every time."

"I can’t say enough great things about this insurance agent and their incredible office staff. From the very first interaction, they were responsive, knowledgeable, and genuinely focused on finding the best coverage for my needs. The agent took the time to explain every detail clearly, making what can be a confusing process feel simple and stress-free. What really sets this office apart is the team behind the scenes—friendly, efficient, and always willing to go the extra mile. Whether it’s answering questions, handling changes, or following up quickly, they make you feel like a priority every time. It’s rare to find this level of professionalism combined with such a personal touch. Highly recommend to anyone looking for reliable, top-tier service."

"I have been a customer of Jennifer Brighams State Farm for over 5 years now. I have 10 rental properties annd my personal home and 2 vehicles insured with her. I have only experienced professional and courteous service from this office. With rental properties I am always experiencing issues and Jennifer’s is always prompt and available to handle any issues that come up."

"I’ve had a great experience working with Jennifer and her team at this State Farm office. From day one, they’ve been professional, responsive, and genuinely helpful in making sure I have the right coverage for my needs. Jennifer takes the time to explain everything clearly and never makes you feel rushed or pressured, which really sets her apart. Any time I’ve had a question or needed assistance, her team has been quick to respond and easy to work with. It’s clear they care about their clients and go the extra mile to provide excellent service. Whether it’s setting up a new policy or making changes, the process has always been smooth and stress-free. I highly recommend Jennifer’s office to anyone looking for reliable insurance and a team that truly has your best interest in mind."

"Wonderful office and amazing staff! They go above and beyond and I would highly recommend this State Farm agency."

"I have been with State farm off and on for the past 14 years. But over the last 8 years, I have always saw that on my list I was being directed to this office. But I'm so used to the kind and wonderful people at another office in the same area that I tried to stick with them. I have always heard bad things about attitudes, rudeness, and unprofessionalism with this office. Until recently it was just rumors. As of now I have first-hand experience Miss Jennifer over talking a customer, rudeness, abrupt nonchalant answers, and being very unapologetic for being incorrect. I would not recommend this office to anyone. I believe that my policy was with them all of 4 weeks, could have been five. But from the start I knew something was not going to work out. I purchased my vehicle on a Saturday, was told I'd be reached back to on Monday, did not hear from anyone until 2 weeks later when it was questioned about my renters insurance and my auto insurance of who was to be on it. The better State farm office that I went to was able to handle this for me without consistently interrupting me working with emails and phone calls that could have been handled just from reading my paperwork. I never got confirmation of getting my finance department updated, I never received any paperwork from this office, and I never received any phone call welcoming me to this office as a new customer. The only thing I receive was abrupt okay okay and yeah yeah yeah. At this point I was being just as upset as they were for my call back. But I was told that they would be more than happy to get me out of their office and transferred to another one. And I was happy to be transferred. As soon as the transfer went through I received a call from my old office which is now my new office as well, welcoming me back to State farm as well as going over the information in a assuring that they have my back. The few little things that became major at Jennifer's office was handled at ease with no issue at this office that I had to go to to get better service. And for you people at Jennifer's office there's no need to respond you can continue to do as you did when I joined your office on March 22nd and not respond to anything. I just want to assure that others know that what people say about this office is totally correct."

"All the staff are wonderful and very helpful. I love Jennifer Brigham State Farm agency. They will fight to help you with any problems. This office is number one"

"Jennifer's team is very knowledgeable and will help you work through any of your problems that comes up."

"Great customer service . Jennifer really looks out for here customers and care. ! I would strongly recommend checking out Jennifer Brigham at State Farm insurance for ALL your insurance needs."

"Jennifer and her team, especially Marlo Owens, have completely and totally changed my view on insurance. The entire team always goes above and beyond to make sure you understand everything! If you’re looking for agent, do yourself a HUGE favor and go see Jennifer and Marlo- tell them Dani sent you!"

"Jennifer Brigham was outstanding in helping with my recent car purchase in Charlotte, NC. I have been State Farm insured for 65 years. I live part year in NC and part year in Florida so it was a little complicated. But Jennifer went above and beyond to help me with insurance application while I was at the dealer. Can't thank her enough and highly recommend her to anyone needing auto insurance."

"Lie! Amy Poole Pruitt on a 99 Dodge Caravan with liability and transferred to a 2012 Town and Country! Yes I was a customer! Again, customers beware! Let me just say I disagree with the 5 star ratings. I started a policy in August roughly on an older vehicle that ended up with a transmission issue. So the first of September last year I bought another used car. I called from the salespersons office to have insurance transferred to the newer vehicle. I waited 3 days and because I needed the proof of insurance digitally submitted I requested a copy of the policy showing the new vehicle and was told underwriting was behind they could call the office for proof of insurance. Needless to say the company I was going to work for didn't go for that. I waited a week and called and the office said same thing and again said someone could call for proof. In the end I switched companies. Why? I lost a job offer they never showed they covered the purchase vehicle to Raleigh even though I had insurance migrated from the old vehicle. All because at the time of purchase they didn't tell me that the insurance went up almost double for a not much newer vehicle. So when it was time to pay them the next month on the vehicle they have told Raleigh they never insured even though the policy was paid and the business I bought the newer vehicle had been told that the new vehicle was cover, I said no thanks. You lied saying underwriting was backed up almost three weeks and would not provide me proof of insurance via email or other wise... Policy holders beware when changing vehicles with this office."

"Jennifer Brigham is the best insurance agent! Her knowledge and expertise is truly what we needed when we were stuck on the side of a highway. Can’t say enough good things!"

"I called in to Jennifer Brigham's office and spoke with Marlo. I am grateful for the friendly service. The call took less than 15 minutes and I am now insured with State Farm. Thank you Marlo for helping me out."

"Great"

"Excellent!"

"Never got a call back."